Email support
Write to info@lolagonzalezstudio.com for questions about a specific review, a correction request, or help with the submission form. Expect a reply within one business day.
Every review on this platform goes through a manual check before it is published. If you have a question about a listing, a dispute about a review, or need help leaving your own feedback, the team at Lola Gonzalez Studio is available during working hours in Kuching, Sarawak. We usually reply within one business day, and urgent issues are handled the same day when possible.
Write to info@lolagonzalezstudio.com for questions about a specific review, a correction request, or help with the submission form. Expect a reply within one business day.
Call +60 14 218 0438 between 9:00 and 17:00 Malaysia time for urgent matters, such as a review that was published with incorrect details or a request to remove personal information.
Standard requests are answered within 24 hours on weekdays. Submissions made on weekends are reviewed on the next working day. Complex cases, such as a dispute between a customer and an artisan, may take up to three days to resolve.
Check the FAQ page for common questions about verification, star ratings, and how to edit a published review. Many answers are already there, which saves you a round trip.
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Ongoing
Each review is checked against our authenticity guidelines before it appears on the site. The full process usually takes about a week from submission to publication.
Every piece of feedback we publish follows the same path: a real order, a real conversation, and a check before anything goes live. This keeps the review library honest and useful for people comparing local artisans.
The customer shares what they bought or commissioned, the date, and the category. We keep this record attached to the review so readers can see the exact service being described.
We confirm the purchase with the artisan or service provider. A quick email or phone check is enough to separate genuine feedback from anonymous noise.
The reviewer writes their experience in their own words. We ask permission to publish, and they can choose to stay anonymous or use their first name only.
Each review gets a star rating and a category tag, like handmade goods, custom illustration, or art classes. This makes it easier to compare similar services side by side.
Once the details line up, the review appears on the site with its context intact. We do not edit the tone or soften criticism, only correct obvious typos.
If the artisan replies or resolves an issue, we add a short note to the original review. This keeps the thread complete without rewriting what the customer first said.
Read a verified review to see how this process looks in practice.